When looking at all of our historical stats they are all being identified as “Unidentified Browser”. It appears that all the history is not holding the browser details – hence thinking that the lookup on which browser it is has been lost.

I tried uploading the xml file directly but this did nothing to the historical data or new data for that matter.

Any ideas?

Regards
Rob

Can you please clarify what exactly do you mean by “this caused the entire library to be eliminated from our database”? Theoretically, if the XML library is corrupted or absent in the database, everything still works, but newly tracked browsers are not recognized. You can still see stats for previously recognized browsers though. Is this what happens to you?

If the answer is yes then probably the XML file got corrupted on download, try updating again. You can also download it to your computer first from

http://my.stuffedguys.com/sales/xml/browser.xml

And then upload manually on the Libraries page in Stuffed Tracker. This might help if direct fetching with PHP from our server fails for you.

We were unaware that Stuffed were no longer supporting ST and tried to upgrade the browsers library. This caused the entire library to be eliminated from our database. Is there any chance that we can get a copy of these files as they were before Stuffed stopped supporting the product as it’s essentially made the product useless for us now.

Also how about opening up the forums for the public to support each other? It seems a little harsh to the existing user base to not support the product yourselves and then cut off the support forum where people can ask each other questions.

I really hope you guys are able to come back to life. I love ST and hope that it can live to see the light of day again.

Thanks in advance
Rob.